Designing safe, attractive, and functional commercial buildings does more than just fuel business operations. It also plays a critical role in shaping customer experience. Many customers will gauge their interest in your enterprise based strongly on how the facility makes them feel. With this in mind, keep reading as we explore some impactful commercial renovations that are sure to enhance customer experience.
Impactful commercial renovations
1. Noise Mitigation
Commercial buildings bustle unlike their residential counterparts. In addition to nonstop traffic entering and exiting the facility, many commercial buildings face noise pollution from blaring vehicles and adjacent businesses. Finally, as more and more commercial facilities are employing open interiors to create a more inviting ambiance, there are fewer walls and secluded recesses to find a moment of silence.
This makes noise control a paramount consideration for modern commercial building design. Acoustic wall panels, sound clouds, volume dampers for HVAC ducts, acoustical louvers, and architectural grilles are some of the renovations businesses are considering for creating more tranquil interior environments for their customers.
2. Tech-Centric Accents
Technology is ubiquitous in this day and age. People are constantly connected. If they feel like they have to “unplug” to visit your business, it will create some dissonance at the least, with a defection likely to follow. Have high-speed guest wi-fi available throughout your building. Make charging ports easily accessible. Even consider a small work area so remote professionals can seamlessly blend a visit to your business into their day.
Not only will these tech-centric accents enhance custom experience, but they are likely to trigger online commerce back to your business in the process.
3. Biophilic Designs
Modern society prioritizes being in touch with nature. The outdoors has proven to have many benefits for mental health. This has given rise to the biophilic design concept. This innovative approach aims to blur the lines between building interiors and natural exteriors. Some ways commercial facilities are adding biophilic elements include placing plants throughout the interior, erecting stone accent walls, prominently featuring exposed wooden beams, and installing sliding pocket doors that connect the inside of the building to connected landings or patios.
The implementation of green roofs is also on the rise. In place of traditional roofing materials, green roofs use a vegetative layer for the surface. Green roofs can cool the building considerably for a more comfortable interior temperature. They also provide a stunning natural aspect and can offer visitors the chance for some truly spectacular views.
4. Improved Curb Appeal
Customer experience begins before they ever step foot in the doors. They will form their initial impression based on the condition of the exterior. Make sure all windows and glass walls are clean and sparkling. Check that there are adequate waste receptacles positioned around the building so that trash does not mar appearances. Add some benches so customers can wait outside if they so choose. Provide some color with shrubbery and potted plants.
5. Air Quality Controls
Air quality is a hot-button issue these days. It is critical for businesses to limit toxicity, reduce the spread of allergens, and thwart a potential outbreak. Features such as backdraft dampers, commercial louvers, and adjustable windows are a few of the ways that businesses can ensure the flow of fresh air into the building’s interior.
It is also important to keep air quality in mind during renovation. Businesses are constantly looking for new features to add to their facility. As frustrating as it may be for customers that a section of the store is closed due to renovation, it will be even more vexing if the renovation results in respiratory issues. Consider construction dust control and portable air scrubbers throughout the renovation process to ensure that all patrons are breathing high-quality air.
6. Transportation Minded
Similar to curb appeal, transportation to and from a business will play a huge role in customer satisfaction. Keep all sidewalks in top-notch condition. Make sure parking lot spaces are clearly marked and free of potholes. Consider EV charging stations as well. Provide parking areas for bikes and scooters. Ensure comprehensive ADA access.
7. Enhanced Safety Features
Safety breaches in commercial buildings spread like wildfire in the social media era. As such, it is incumbent on businesses to do everything in their power to make customers feel safe and secure when visiting. Install commercial railing systems around all elevated areas, security cameras throughout the facility, and adequate signage directing customers to emergency exits and fire escapes.
Also be sure to build with the most durable materials that will withstand fire, high winds, and other types of extreme weather events. Steel, stone, engineered rainscreen cladding, and hurricane-grade storm windows are some of the most durable, disaster-proof materials on the market.
Don’t Wait: Boost Customer Satisfaction Today with Impactful Renovation Projects
Attractive, safe, and functional buildings play a key role in enhancing customer experience. From noise mitigation features to elite transportation accommodations, consider any of the commercial renovations listed above for providing the best customer satisfaction possible. For more of the latest trends shaping the commercial construction landscape, explore the resources at The Architecture Designs for the leading insights in the industry.
