Commercial cleaning services have been a godsend for people. It has allowed the working masses to take their weekends off, which usually would have been spent staying at home and cleaning.
In case you didn’t know, cleaning services are businesses that provide cleaners, who will go to your home and do the kind of cleaning or organizing you require. This can be a regular home cleaning, special cleaning of the bathroom or kitchen, or even a one-off cleaning such as a spring cleaning or a bond clean.
But here comes the question. Since there are so many available cleaning services to choose from, how do you decide which is the best for you?
We’ve anticipated that you’ll face this dilemma and that’s why we’ve created a list of questions that you should find the answer to before choosing amongst the various companies of house cleaning Melbourne offers.
Do they have flexible scheduling?
If you’re going to hire a cleaning service, they must fit your schedule. There’s no doubt about it. The primary reason as to why most people avail the service of commercial cleaning companies is to fit their busy work schedules. So it’s crucial that the company you hire allows you to set the date and time. But that’s not all. Make sure that they are flexible too, and offer easy booking changes and cancellations as well so that you can fix the appointment at a time convenient for you.
Are their employees checked and trained?
Another important feature you should check for is the training that is provided to their employees, as well as the screening process. Hiring a cleaning company means allowing strangers into your home, often when you’re not there. So it’s crucial that the organization understands this and presents all the information regarding the training their technicians receive. They should also be transparent regarding their screening process, and provide information about the kind of background checks that they do. Generally, it is necessary for a cleaning company to police-check its employees carefully.
Do they have an established reputation?
A good reputation is crucial when it comes to cleaning services. Their reputation is an example of how trustworthy they are, how well they provide their services, and more. Most of the popular commercial services in Melbourne have over 10 to 15 years of experience under their belt. As a result, these brands have a really good reputation and you don’t have much to worry about. But a lot of new companies, despite having low experience, have a great reputation because of their amazing customer service. So it’s best if you look through their reviews to get an idea.
Is booking their services easy?
Booking is the primary part of availing any cleaning company’s service, which is why the process must be simple and easy to navigate. The procedure should be of a few steps only and shouldn’t require too much effort. The number of payment methods available should also be many so that you can opt for whatever fits your convenience. Booking also includes a customer support team that can help you out in case you get confused or something goes wrong on any end. All in all, the booking system should be such that anyone, whether they’re a recurring customer or a new one, whether they’re old or young, can book.
Do they have the latest equipment and supplies?
Along with great employees and services, it is important to consider the kind of supplies that they use to provide their services. The kind of goods that they use is a defining sign of the kind of company they are. It is essential that they use the best and highest-quality cleaning equipment to provide their services. Good gadgets help their employee execute their skills better as well. Cleaning supplies are the second part of this equation and they need top quality supplies as well. Most services have their own supplies which are specially formulated, which is great. But they should also have the option of using any particular supplies that their customer wants them to.
Are they insured?
I cannot stress how important it is for a cleaning company to be insured. Insurance prevents any mishap or accident that may occur, from being pinned on you and keeps you away from liabilities. Insurance here includes general liability, accident cover, umbrella liability, etc, and more. Most companies display such information on their website but if they don’t, you should ask them for a Certificate of Insurance (COI). Their employees should be bonded and insured as well. If a company isn’t transparent regarding its insurance information and doesn’t present a COI, you should steer clear of them.
Are they affordable and budget-friendly?
Finally, we have the million-dollar question and that is, are they budget-friendly? Just because someone wants to hire a cleaning service doesn’t mean that they want to empty out their savings. Their pricing should be affordable and budget-friendly so that everyone can take advantage of their services. They should also offer a good amount of customization, so they you can mix match services according to your budget. It’s also important that they don’t have any hidden costs or surcharges which they will levy on you later on.